Our Refund Policy When items are missing from an order or the order/items are incorrect, we will refund you When we receive proof of mistake. What order issues we will refund you? Order error adjustments are limited to customer refund types for issues within stores’ control. When customer requested for refunds related to accuracy, we may be responsible for covering the cost for the reasons below: • Missing items or part of an item, that was ordered. • Incorrect items or part of the item, wasn’t as ordered. • Received Incorrect orders or received an item, or part of an item, that wasn’t as ordered. • Incomplete orders: You never received your order. o Our ordering system initially accepted your order/s but our store was closed but marked open in app and the order wasn’t prepared. o In any events that our store couldn’t complete your order due to unforeseen circumstances. How are refund order/s calculated? As outlined below, the amount adjusted on your refund will range from a portion up to the full cost for the items with errors at the time of the order, including tax/VAT. For partially missing or incorrect items (often related to combo meal items that have an entree and side or drink), the a la carte cost of the missing or incorrect portion of the item will be refunded back to your card or account that you paid on our app. • Missing item: Entire item food sales + tax/VAT or partial item food sales + tax/VAT (a la carte menu price) • Incorrect item: Entire item food sales + tax/VAT or partial item food sales + tax/VAT (a la carte menu price) • Incorrect orders: Full order food sales + tax/VAT Total refunds are paid directly from restaurant gateway payment or otherwise on your request within 1-2 working days from when you enquire on the matter. Measures to protect against fraud We take fraudulent behaviour seriously and reserve our right to investigate the matter before issuing any refund. We won’t make adjustments on suspicious refunds. Please be patience and allow the small independent business operator like us to assist you on your concern and serving you better.